SPS Commerce

Careers Page:

Technology/IT

Business Analysis| Customer Service| General Business| Information Technology| Marketing/Public Relations/Advertising| Project Management| Sales/Business Development

Posted Positions (Contact information can be found at the bottom of the page)

Position 1:

Commnunity Account Executive

Listing/Application Link:

Location:

Minnesota

Type:

Full-Time

Accepted Majors:

Entrepreneurship| Finance/Banking| Logistics/Supply Chain| Staffing/Contracting| Technology/IT

Categories:

Business Analysis| Customer Service| General Business| Human Resources| Information Technology| Management| Marketing/Public Relations/Advertising| Operations| Project Management| Sales/Business Development| Supply Chain/Procurement| Transporation/Logistics

Position Description:

Description
Early Career Sales Opportunity! SPS Commerce is hiring several Community Account Executives to join our team. This position is a great start to a sales career with SPS Commerce. Here you will learn the sales cycle, engage our customers and understand the full suite of SPS product offerings. Start your SaaS Sales career with the company who is number one in their industry and the top software company in Minnesota.

The SPS Community Team helps our Retail partners and their Suppliers with the data needed to improve supply chain collaboration and create an efficient replenishment order process. Our Community solution delivers much more than B2B integration. We automate information exchange among Retailers and their Suppliers to streamline replenishment and fulfill orders profitably.

Does this sound like you?

You're known to be goal oriented and understand that drives results.
You're skilled at engaging and like to use data and information to influence others to take action.
You have a competitive edge, love solving problems, and can work productively with pressure.
Why join SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.

We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

The Day-to-Day

This position is for an "early in career" sales professional - whether you're transitioning to a new career or if you're just starting your first professional endeavor. This role will give you great training and exposure to sales in a cloud SaaS company. This team calls on the SPS Community network to get decisions from Suppliers, using leads from our current Retail partners.

Investigate prospective clients current environment through inquisitive and exploratory questions.
Drive adoption and upselling of our solution with trading partners by promoting a suite of services.
Uphold the integrity of our Retail customers and their programs by working as a consultant to the Suppliers of our Retailers.
Collaborate cross-functionally with account teams to maximize upsell to Suppliers (small, mid-size and enterprise level businesses).
Work through objections prospective clients may have, and effectively communicate their message to the Retailer.
Maintain customer satisfaction throughout the Sales cycle: this includes responding in a timely manner and working effectively with your SPS account team.
What Experience and skills do I need?

Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of work experience.
1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred.
Excellent communication and customer service skills with demonstrated ability to work effectively in a team environment.
Process focused with close attention to detail.

EOE including disability/ veteran

Position 2:

Associate Customer Support Analyst

Listing/Application Link:

Location:

Minnesota

Type:

Full-Time

Accepted Majors:

Entrepreneurship| Finance/Banking| Logistics/Supply Chain| Technology/IT

Categories:

Business Analysis| Customer Service| Environmental| Finance| General Business| Human Resources| Information Technology| Marketing/Public Relations/Advertising| Operations| Sales/Business Development| Supply Chain/Procurement

Position Description:

Description
We’re seeking an Associate Customer Support Analyst to join our team in Minneapolis! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.



Multiple openings available!



Does this sound like you?

You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue.
You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again.
You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes.
Why SPS?



We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 80th consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.



Day-to-Day



In this role, you’ll spend your time working with customers via phone, email and chat app. You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations. In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily. You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved!

Facilitating problem identification and research, and drives resolution, advocating for customer success
Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services
Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity
Referring and escalating to appropriate internal teams as necessary
Logging and tracking customer interactions using the designated customer resource manager (CRM)
Demonstrating agility by acting as a flex resource as necessary across multiple contact channels
Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed
Required Skills / Experience:

A combination of 5 years of post-secondary education and work experience
Strong verbal and written communication skills
Ability to understand and work effectively with technical processes and data
Be self-directed and able to work autonomously and managing fluctuating priorities.
Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook)
Ability to work off-peak hours which includes some evening and weekend shift work

Position 3:

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Position 5:

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Contact Information

Ben

Weidt

Talent Community Manager

507-210-4504

333 S 7th St UNIT 1000

Minneapolis

Minnesota

55413